Symphonic×Avenue 360
Digital Presence Program Engagement Brief · 2026

Website
Foundation

A focused, high-impact phase of the Avenue 360 annual roadmap — built to convert patients, lift donations, and stand up the reusable systems every future campaign and page will run on.

Investment
$15,000
Roadmap Stage
Phase 1
Platform
WordPress · Cloudways
Program
Brand & Digital
01

Where this fits

This $15K project is one deliberate step inside a larger annual arc. It earns its place by laying the foundation the later phases depend on — not by trying to do everything at once.

Phase 0

Brand & Activation

Largely complete

Brand refresh underway, email capture live (75 captured), paid campaigns + Women's PrEP / Get Care landing pages, Google Business listings claimed, hosting transitioned to Cloudways.

Phase 1 · This brief

Website Foundation

In planning · $15K

Homepage refresh, two reusable template systems, clearer patient access, a locations + map experience, donation upgrade, and the SEO / tracking / accessibility foundation.

Phase 2

Content & Engagement

Next

About / origin-story ecosystem, centralized content + calendar database, newsletter integration, reputation engine, and deeper SEO content build-out.

Phase 3

Orion & Automation

Horizon

Orion as the communications heartbeat — email / SMS / call / scheduling — plus MyChart integration, AI support, and connected microsites.

02

Strategic intent

Every dollar maps to an Avenue 360 goal. The foundation phase concentrates on the outcomes a website can move directly.

New patient growth

Clear new-vs-existing pathways and frictionless appointment access to grow encounters.

Donation lift

A modern donation experience tied to the new payment system, underwriters, and individual giving.

Local visibility

Location pages, an interactive map, and Google Business Profile work to win local search and trust.

Partnerships & referrals

A clear front door for co-marketing partners, corporate underwriters, and clinical referrals in and out.

Brand experience

A homepage that finally matches the brand refresh and tells the Avenue 360 story up front.

Measurable ROI

Conversion tracking on appointments, donations, calls, and forms so every later phase is accountable.

03

Current-state read

A quick review of the live site to ground the plan. The good news: the foundations are solid, so this is a smart refresh — not a rebuild.

Custom theme, not a page builder

The site runs a custom theme, so we build refreshed sections as reusable blocks — protecting budget and SEO equity.

Tracking is half-built

Google Tag Manager is already installed. We extend it into proper conversion tracking rather than starting from zero.

Bilingual infrastructure exists

WPML already powers the Spanish site, so new templates can ship Spanish-ready without new tooling.

Location pages already exist

Seven clinic pages are live — this is templatize-and-map, not building from scratch.

!

Homepage is dated

The homepage still leads with a 2020-era collage. It's the highest-traffic surface and the clearest brand opportunity.

!

A stale alert is still live

A January weather-closure notice remains on the site months later — a clear case for a manageable alerts module.

04

The $15K investment

Allocation is weighted toward the homepage and the two reusable systems — the work that delivers immediate impact and compounds across the rest of the roadmap.

Total foundation investment
$15,000
Engagement
Fixed-scope · Phase 1
Homepage refreshAnchor
$3,500
Campaign LP systemReusable template
$2,500
Locations + mapReusable template
$2,500
Patient access pathwaysConversion
$1,500
Donation experienceRevenue
$1,500
Local SEO · tracking · ADAFoundation
$1,500
Discovery · IA · sitemapSetup
$1,500
QA · launch · reportingDelivery
$500
05

Requirements

The technical and structural ground rules every deliverable in this phase is built against.

R1

Platform continuity

Keep WordPress on the existing custom theme and Cloudways hosting. Refreshed sections ship as reusable blocks — no rebuild, no SEO disruption.

R2

Brand design system

Apply refreshed Avenue 360 standards (color, type, logo) as reusable tokens and components so future pages stay on-brand by default.

R3

Reusable templating

Campaign and location pages built as true templates (custom fields / block patterns) — the 80/20 reusability model. Build once, deploy many.

R4

Measurement layer

Extend the existing GTM install into GA4 conversion tracking on appointments, donations, calls, and form submissions.

R5

Accessibility

Target WCAG 2.1 AA through source-level fixes — meaningful compliance, not a third-party overlay widget.

R6

Bilingual-ready

Build new templates against the existing WPML setup so Spanish ships alongside English where prioritized.

R7

Data safety

No PHI collected outside approved systems. Forms stay informational and hand off to OCHIN MyChart for anything clinical.

R8

Performance

A Cloudways caching and image-optimization pass bundled with the homepage work to keep the refreshed pages fast.

06

Pages

What we design and build in this phase, with a clear priority on each. Two of these are templates — meaning they produce many pages, not one.

Homepage

Anchor

Replace the dated collage with a modern, action-first homepage: new-vs-existing patient split, primary CTAs (Appointment, Patient Portal, Find a Location, Donate), an origin-story teaser, and a manageable notices module.

Decision: optional video header — see §08

Campaign Landing Page Template

Must

One reusable, trackable template that standardizes all future campaign pages — EHE, screenings & quality, donation appeals, mobile clinic, events, and partner / referral pages. Modeled on the proven Women's PrEP and Get Care pages, which stay live as-is.

→ produces 6+ pages from one build · existing performers untouched

Locations System + Map

Must

A location master directory, one polished repeatable location template, and an interactive map with directions wired to Google Business Profile. Refreshes the seven clinic pages already on the site.

Template + map in scope; populating all 7 is incremental

Get Care / Appointment Pathway

Must

Refine the existing Get Care flow: clarify new vs. existing patient, surface OCHIN MyChart for current patients, add a clear "what happens next," and route calls by campaign.

Donation Experience

Should

Refresh the donation page and integrate the new payment system. Separate underwriter vs. individual giving paths and connect to the Voices for Hope sub-brand.

Dependency: payment vendor readiness — see §08

Partnerships / Referrals

Should

A front door for co-marketing partners, corporate underwriters, and clinical referrals — built from the campaign template, so it's branded and trackable at near-zero added cost. Deeper partner "shared communications" comes in Phase 2.

→ produced by the campaign template

About / Origin Story

Phase 2

A homepage origin-story teaser ships now. The full HACS / Bering Omega / Avenue 360 "About" ecosystem is deferred to the content phase where it belongs.

News & Events

Phase 2

Deferred until the centralized content + calendar database exists, so events feed the site, social, and locations from one source rather than being hand-built.

Insurance · Careers

Should

Light brand-alignment of both pages this phase. The Rippling careers integration is already live, so the work here is presentation, not plumbing.

07

Features & functionality

The capabilities the build delivers across those pages.

Brand design system & reusable blocks

Must

Tokenized colors, type, and components so every page — now and later — stays consistent without re-design.

Interactive location map

Must

Clickable map with directions and per-clinic details, connected to Google Business Profile for local search and reviews.

New-vs-existing patient routing

Must

Distinct CTAs and pathways so new patients book and existing patients reach MyChart fast.

Conversion tracking

Must

GA4 events on appointments, donations, calls, and forms — the proof layer for the whole roadmap.

Manageable alerts / notices

Should

A controllable banner module so closures and announcements are easy to post — and easy to take down.

Email capture journey

Should

Build on the 75 emails already captured: a cleaner capture point and a defined next step / welcome handoff.

Donation payment integration

Should

Embed the new donation/payment system once the vendor is confirmed.

Spanish-ready templates

Should

New templates ship against WPML so prioritized pages launch bilingual.

ADA-conscious structure

Must

Accessible headings, contrast, focus states, and alt text baked into the templates from the start.

Reputation hooks

Phase 2 lite

Review-prompt + QR groundwork tied to GBP — full reputation engine arrives in the content phase.

The over-delivery

For a $15K foundation, Avenue 360 doesn't just get pages — it gets systems.

Two reusable templates turn future page requests from custom builds into same-day deploys. A design system keeps everything on-brand automatically. And a measurement layer makes every dollar spent after this fully accountable. The foundation pays for itself across the rest of the year.

2
Reusable systems
~80%
Future pages templated
6+
Campaign pages from 1 build
7
Clinic pages refreshed
08

Decisions we need from Avenue 360

A handful of inputs unblock the build. Flagging them now keeps the phase on schedule.

D1

Homepage video header — yes or no?

Raised on 5/13. A short looping video header is high-impact but needs footage. Confirm direction and asset source.

Owner: Avenue 360
D2

Donation payment system

Which provider, and is it ready to integrate? This gates the donation deliverable.

Owner: Derrick to provide
D3

MyChart / appointment integration approach

Embed vs. link for OCHIN MyChart on the appointment pathway. Confirm with the EMR team.

Owner: Derrick / EMR team
D4

First campaign pages to deploy

From the new template. Recommendation: EHE and PrEP / Women's PrEP first.

Owner: Avenue 360 + Symphonic
D5

Location rollout order

Recommendation: lead with The Heights (recent negative reviews) plus the highest-traffic clinics.

Owner: Avenue 360 + Symphonic
D6

Bilingual scope for launch

Confirm which Phase 1 templates ship Spanish-ready at launch vs. shortly after.

Owner: Avenue 360
09

Intentionally deferred

These are on the roadmap — just not in this $15K phase. Naming them now shows the bigger picture and keeps the foundation focused.

Orion launch — email / SMS / call / scheduling heartbeat (Phase 3)
Centralized content + calendar database feeding site, social & locations (Phase 2)
MyChart deep integration & self-scheduling (Zocdoc / Odoro) (Phase 3)
Full About / origin ecosystem & content rebuild (Phase 2)
HubSpot / CRM automation (Phase 3)
Live location open/closed & mobile clinic status (Phase 2–3)
AI nightly site-audit agents with morning reports (Phase 3)
Reputation engine at scale & PWA / microsites (Phase 2–3)