Symphonic×Avenue 360
Digital Presence Program Engagement Brief · 2026

Website
Foundation

A focused, high-impact phase of the Avenue 360 annual roadmap — built to convert patients, lift donations, and stand up the reusable systems every future campaign and page will run on.

Investment
$15,000
Stage
Foundation
Build
Static · CMS-ready
Program
Brand & Digital
01

Where this fits

This $15K project is one deliberate step inside a larger annual arc. It earns its place by laying the foundation the later phases depend on — not by trying to do everything at once.

Stage 01

Brand & Activation

Largely complete

Brand refresh underway, email capture live (75 captured), paid campaigns + Women's PrEP / Get Care landing pages, Google Business listings claimed.

Stage 02 · This brief

Website Foundation

Active · $15K

A static rebuild with persona-clear pathways, ~10 custom-designed pages, a style guide that governs everything after, a sortable location and map directory, and a foundation ready for CMS, campaign templates, and chatbot in the website's Phase Two follow-on.

Stage 03

Content & Engagement

Next

Begins with the website's Phase Two — CMS install, campaign landing-page template, chatbot — and expands into the deeper About ecosystem, a centralized content + calendar database, and reputation / social-feed integration.

Stage 04

Orion & Automation

Horizon

Orion as the communications heartbeat — email / SMS / call / scheduling — plus MyChart integration, AI support, and connected microsites.

02

Strategic intent

Every dollar maps to an Avenue 360 goal. The foundation phase concentrates on the outcomes a website can move directly.

New patient growth

Clear new-vs-existing pathways and frictionless appointment access to grow encounters.

Donation lift

A modern donation experience tied to the new payment system, underwriters, and individual giving.

Local visibility

Location pages, an interactive map, and Google Business Profile work to win local search and trust.

Partnerships & referrals

A clear front door for co-marketing partners, corporate underwriters, and clinical referrals in and out.

Brand experience

A homepage that finally matches the brand refresh and tells the Avenue 360 story up front.

Measurable ROI

Conversion tracking on appointments, donations, calls, and forms so every later phase is accountable.

03

Current-state read

A quick review of the live site to ground the plan. The good news: the foundations are solid, so this is a smart refresh — not a rebuild.

Static rebuild lowers ongoing cost

Moving off WordPress removes plugin and security overhead and sets up a faster, leaner foundation. CMS comes back in Phase Two when the content team is ready to self-serve.

Tracking is half-built

Google Tag Manager is already installed. We extend it into proper conversion tracking rather than starting from zero.

Location pages exist to evolve

Six clinic pages plus Omega House and the Mobile Clinic are live — this is template + sortable directory, not building from scratch.

AI + content team unlocks budget

Pairing AI with the content team accelerates copywriting, shifting more of the $15K toward design and page development.

!

Homepage is dated

The homepage still leads with 2020-era assets. It's the highest-traffic surface and the clearest brand opportunity.

!

A stale alert is still live

A January closure notice remains on the site months later — a clear case for a managed alert system.

04

The $15K investment

Allocation is weighted toward the homepage + style guide and the templates that scale. AI-assisted content shifts more of every dollar into design and page development.

Total foundation investment
$15,000
Engagement
Fixed-scope · Phase 1
Style guide & homepageAnchor · persona pathways
$3,500
Locations + map directoryReusable template
$2,000
About + EHE experienceStory
$2,000
Services + DonationConversion
$1,500
Features · SEO · ADA · trackingFoundation
$1,500
Discovery · IA · sitemapSetup
$1,500
Content development (AI + team)Efficiency play
$1,500
News & Events + article templateReusable template
$1,000
Modified pages · QA · launchPrEP + Appointment + delivery
$500
05

How we deliver

Six steps from a blank sitemap to launch. AI-assisted content development is the efficiency that lets a small budget reach a big page list.

01

Sitemap

Shape and size of the site. What pages exist, in what hierarchy.

02

Information architecture

User flows, page-level structure, what consolidates and what splits.

03

Wireframing

Low-fidelity content wireframes for every page. Structure before style.

04

Content

Page copy developed with AI + the content team — efficiency that frees more budget for design.

05

Custom design

Brand-aligned design for every priority page, governed by the style guide.

06

Programming & QA

Static build, accessibility checks, cross-device testing, and launch.

06

Requirements

The technical and structural ground rules every deliverable in this phase is built against.

R1

Static foundation, CMS-ready

Build the site fresh as static — no WordPress, no plugin overhead. CMS installation comes in the website's Phase Two when the content team is ready to self-serve.

R2

Style guide as deliverable

Ship a usable style guide alongside the homepage. Every later page snaps to it — Insurance, Careers, and Phase Two campaign builds included.

R3

Reusable templating

Location pages and News articles built as true templates. The campaign landing-page template arrives in Phase Two with the next paid campaign.

R4

Measurement layer

Extend the existing GTM install into GA4 conversion tracking on appointments, donations, calls, and form submissions.

R5

Accessibility

Target WCAG 2.1 AA through source-level fixes — meaningful compliance, not a third-party overlay widget.

R6

Bilingual via Google Translate

Spanish coverage out of the box; targeted human-translated content layered in selectively as priorities surface.

R7

Data safety

No PHI collected outside approved systems. Forms stay informational and hand off to OCHIN MyChart for anything clinical.

R8

Performance & hosting

Static deployment on a modern frontend stack — fast loads, minimal ongoing maintenance, lower long-term hosting cost than WordPress.

07

Pages

Eleven pages designed and built this phase, plus a style guide that governs the rest. Anchors and Musts get custom design; Shoulds get the style guide treatment.

Homepage + Style guide

Anchor

The brand standards live on this page. Persona-clear pathways for Patient, Provider, Donor, and Partner; primary CTAs to appointment, patient portal, location finder, and donate; the managed-alert module; and the origin-story teaser.

Decision: optional video header — see §09

About / Origin Story

Must

Avenue 360's story told with signature visuals — the HACS / Bering Omega / Avenue 360 relationship, the whole-person care model, the PACT values. The page that earns trust for everything else.

Locations Landing + Map Directory

Must

A master directory with a sortable, filterable map — spanning Avenue 360 clinics, the Mobile Clinic, and Omega House, plus the broader directory of urgent cares, hospitals, and individual providers.

Location Template

Must

One repeatable template that produces all six clinic pages — hours, services, directions, GBP wiring, and reviews surfacing.

→ 6 location pages from one build

EHE Experience

Must

A focused 1–2 page Ending HIV Epidemic landing built from the existing wireframe flow. Ties the EHE story to the appointment and PrEP paths.

Services Landing

Must

A single services page with a tabbing system for quick views — HIV care, supportive services, behavioral health, dental, pharmacy, hospice — without forcing one long scroll.

Donation

Must

Refreshed donation experience with payment integration. Underwriter vs. individual giving paths, tied to Voices for Hope.

Decision: embed vs. link out — see §09

News & Events + Article Template

Should

A sortable / filterable index plus an article-level template that turns every event, announcement, and campaign moment into a structured, shareable page.

→ unlimited articles from one template

Modernized: Women's PrEP + Appointment

Should

Both pages brought onto the new standards at their existing URLs — preserves ad traffic and search equity while bringing brand and structure forward. Clarifies new-vs-existing patient routing and surfaces OCHIN MyChart.

Partnerships / Referrals

Should

A clear front door for co-marketing partners, corporate underwriters, and clinical referrals. Built on the style guide rather than custom design — full partner shared-comms expands in Stage 03.

Insurance · Careers

Should

Both pages brought into brand alignment via the style guide rather than custom design. The Rippling careers integration is already embedded, so this is presentation, not plumbing.

08

Features & functionality

The capabilities the build delivers across those eleven pages.

Style guide & reusable design system

Must

Tokenized colors, type, and components — lives on the homepage and governs every page after, including Phase Two builds.

Persona pathways

Must

Distinct journeys for Patient, Provider, Donor, and Partner anchored on the homepage and threaded through the site.

Sortable / filterable map directory

Must

Avenue 360 clinics, Mobile Clinic, Omega House — plus urgent cares, hospitals, and individual providers — surfaced as a searchable map.

Conversion tracking

Must

GA4 events on appointments, donations, calls, and forms — the proof layer for the whole roadmap.

Email capture + automation sequence

Must

Build on the 75 emails already captured: cleaner capture point plus a welcome / nurture sequence.

Managed alert system

Must

A controllable banner module so closures and announcements are easy to post — and easy to take down.

Google Translate

Should

Spanish coverage out of the box; targeted human-translated content layered in selectively.

Resource center

Should

A central hub for patient education and printable resources, organized for the personas it serves.

Local SEO + reputation foundation

Must

On-page SEO per location, GBP wiring, and the groundwork for the reputation engine that arrives in Stage 03.

ADA-conscious structure

Must

Accessible headings, contrast, focus states, and alt text baked into the templates from the start.

Donation payment integration

Should

Embed or link to the new donation/payment system — pending vendor confirmation.

The over-delivery

For a $15K foundation, Avenue 360 doesn't just get a website refresh — they get a rebuilt platform with a style guide that governs every page after.

A static foundation that's faster, more secure, and cheaper to maintain than WordPress was. A style guide so Insurance, Careers, and Phase Two campaign pages snap to brand without custom-design budget. Two reusable templates — locations and articles — for the rest of the year. And a structure already shaped for Orion when the time comes.

~10
Custom-designed pages
6
Clinic pages from 1 template
4
Persona pathways
1
Style guide governs everything after
09

Decisions we need from Avenue 360

A handful of inputs unblock the build. Flagging them now keeps the phase on schedule.

D1

Homepage video header — yes or no?

Raised on 5/13. A short looping video header is high-impact but needs footage. Confirm direction and asset source.

Owner: Avenue 360
D2

Donation page — embed vs. link out

Avenue 360 to share embed capabilities from the donation/payment vendor so we can determine the right integration pattern.

Owner: Derrick to provide
D3

MyChart / appointment integration

Embed vs. link for OCHIN MyChart on the appointment pathway. Confirm with the EMR team.

Owner: Derrick / EMR team
D4

Persona definitions

Confirm what we mean by Patient, Provider, Donor, and Partner so the homepage pathways and downstream content match.

Owner: Avenue 360 + Symphonic
D5

Map directory scope

Which non-Avenue 360 location types ship this phase — urgent cares, hospitals, individual providers — and where the data comes from.

Owner: Avenue 360
D6

Location rollout order

Recommendation: lead with The Heights (recent negative reviews) plus the highest-traffic clinics.

Owner: Avenue 360 + Symphonic
D7

Bilingual scope

Confirm Google Translate as the default Spanish coverage, with targeted human-translated content on a defined short list of pages.

Owner: Avenue 360
10

Intentionally deferred

These are on the roadmap — just not in this $15K phase. Naming them now shows the bigger picture and keeps the foundation focused.

Website Phase Two — next engagement

CMS installation — empower the content team to self-serve updates
Campaign landing-page template — built for the next paid campaign
Chatbot — patient-facing conversational layer
Secondary pages not custom-designed in this phase — governed by the style guide

Stage 03 + 04 — further out

Orion launch — email / SMS / call / scheduling heartbeat
Centralized content + calendar database feeding site, social, and locations
MyChart deep integration & self-scheduling (Zocdoc / Odoro)
HubSpot / CRM automation
Live location open/closed & mobile clinic status
AI nightly site-audit agents with morning reports
Reputation engine + live reviews / social feed integration
PWA / satellite microsites